We can support you to adjust rapidly to changing market conditions and to fully seize new business opportunities.
By applying our GLocal approach, we make a real difference, offering tailor-made support based on our customers’ individual needs over time. Our approach combines the best of both worlds: local proximity through on-site support that is integrated with the customer’s team complemented by global resources for increased cost efficiency.
We choose not to have one location delivering all services in different shifts, with a low cost focus, but have developed a clear vision on following our customers, wherever they are located. This approach is complemented with our global delivery centers, each of them focusing on a specific set of competences. They can be involved in the follow the sun chain in a supporting mode, with a positive impact on the cost picture, or they can be fully used as a competence center, in a more factory based approach.
Convenience is key in what we offer to our customers. According to their individual needs, we provide support both in-house and remotely, and can scale up when necessary to add capacity from our global support teams. All of this is accessed through one single point of contact for the customer.
Our one-stop-shop offering applies to our customer’s entire IT environment, independently of the application or infrastructure provider. We strongly believe that companies can only excel in their core business when their applications and infrastructure are managed as a whole.
Fully transparent and pragmatic outsourcing of application and infrastructure services
Long-term partnership based on in-depth technology and industry knowledge and globally shared best practices
We continue to support you after the go-live of the implementation, for both traditional and new technologies
Official certifications by SAP, Microsoft, OpenText, Sitecore and BT
24/7 contact center and 24/7 follow-the-sun services
A dedicated service manager as SPOC
Clear and transparent service level agreements
Optimal balance between dedicated and shared resources spread over on-site, local and global delivery centers
Alignment and integration with existing customer support organization
ITIL certified resources, processes and tools
INEOS Olefins and Polymers Europe is operating in a very competitive environment and requires flexible and agile business partners. We found in Delaware a very committed partner for both the provision of stable and efficient SAP services and the development of new SAP solutions. All agreed service targets have been successfully delivered by Delaware and they continue to consistently create demonstrable business value.
— Fabrice Mio CIO of INEOS