Application maintenance is the constant updating, modifying and re-assessing of software applications to correct faults or improve performance.
Nowadays, more and more vendors of business applications pick offering the latest fad over offering top-notch support – with devastating consequences. Because these applications are closely connected to the people and machines you work with, a change in either of these requires that the others evolves as well. In other words: support is essential to ensure that you always get the most out of your IT solutions.
For many companies, the quick pace at which software companies release new versions is a source of constant stress: will everything still work as intended? How will this impact my daily operations? The goal of good application maintenance is to avoid surprises while fostering maximum convenience at the same time.
Reactive and proactive maintenance
Traditionally, (third-party) application maintenance consists of a ticketing service through which acute problems are addressed on a case-by-case basis. Most companies focus on ‘keeping up’ with the latest releases, trends and technologies to avoid missing out on crucial new features.
Companies that want to remain agile in today’s dynamic business environment, however, need to thoroughly rethink their approach to application maintenance. Cloud service providers, for example, are pushing new versions of their software to their clients automatically.
This decreased level of control on the part of companies relying on the software generates a need for partners that can anticipate these changes and provide actionable insights. By proactively suggesting certain courses of action when new software releases are anticipated, such partners not only avoid negative impacts, but help companies stay ahead as well.
delaware differentiates itself from other IT integrators by offering peace of mind. Whether it’s checking buffers and installing patches, or updating an entire system to get the most out of the latest technological evolutions – we’ve got you covered, freeing you to focus on your core business.
Why choose delaware?
By offering both in-house and remote support or any combination of the two according to your needs, we can boost the cost-efficiency of your maintenance services. Working closely with your team gives us the deep insights we need to bring you impactful results relevant to your business strategy.
For many years now, Daikin has been relying on delaware to increase its IT service level by offering pan-European SAP support. In line with the company’s core values, quality and long-term commitment are the key attributes in delaware’s partnership with Daikin.
“Finding the right balance between cost efficiency and quality is becoming ever-more important.” — Joachim Verplancke, Daikin Europe